CARGO: Experto en interacciones bilingüe de servicio al cliente
NIVEL ACADÉMICO: Bachiller, Técnico, Tecnólogo y/o Universitario
EXPERIENCIA: No requiere
HORARIO: Tiempo completo
SALARIO: 2.000.000
TIPO DE CONTRATO: Término Indefinido
LUGAR DE TRABAJO: Trabajo desde casa temporalmente
Conocimientos y Requisitos
Dominio del ingles en un 80%
Velocidad de internet: 10 megas
PRINCIPALES FUNCIONES:
Interact with users via email, phone, and chat. ·
Represent Stripe at the initial point of contact with important and strategic users.
Analyze and evaluate users’ specific account setups and previous interactions with Stripe to recommend solutions to their questions that would best fit their needs.
Attend client/vendor meetings on a weekly basis.
Meet and exceed personal targets in a fun and challenging team environment.
Escalate complex user issues to Stripe internal UO teams and provide context to the reason for the escalation.
Be able to deliver conclusions from data given to you (EX: suggesting training needs based on previous ticket volume).